Network Analyst - Bangalore / Chennai 3 to 5 years
Are you curious, motivated, and forward-thinking At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This role is a part of our Remote Infrastructure Management Team. Interacts with engineering groups to assist in design changes to equipment and / or software.
Trains and communicates with clients on systems application.
What you will be doing
Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.
Follows documented network services processes and procedures identifies gaps in processes or documentation and suggests improvements.
Monitors, responds and provides resolution for all network problem and incident tickets.
Utilizing case management system (CMS), documents status updates and problem resolutions.
Performs customer service duties and responds to customer requests as defined by management.
Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
Prepares activity reports as requested by management.
Maintains network services documentation related to work area.
Completes network change requests in accordance with service level agreements.
Skill : Routing, Switching, BGP
What you bring :
Communicates ideas both verbally and in written form in a clear, concise and professional manner
Knowledge of network technologies, i.e., routers, switches
Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
Requires knowledge of basic office tools
Ability to understand and apply technical concepts
Team skills, including the ability to establish and maintain effective working relationships
Flexibility, versatility, dependability
What we offer you
An exciting opportunity be a part of World's Leading FinTech Product MNC
To be a part of vibrant team and to build up a career in Remote infrastructure Management.
Competitive salary and attractive benefits including GHMI / Hospitalization coverage for employee and direct dependents
A multifaceted job with a high degree of responsibility and a broad