Role Proficiency :
Partner with two to three business and technology teams to plan and execute their tactical and strategic work; delivering the vision of the business.
Coach mentor and train multiple teams to deliver quality products and services. Work experience with scale.
Collaborate with Product Owners and multiple product teams with varying levels of Agile maturity to define product goals backlogs and roadmaps
Team coordination : Ensure teams operate with agreed team cadence. Provide support to help teams reflect learn and improve on their Agile practice
Dependency coordination : Work with teams to identify and manage interactive dependencies within a complex systems environment
Track and manage team Visual Management Boards : Help teams to maintain their team data and collateral; keeping relevant over time to changing needs of the business
Continuous improvement : Provide mentoring support to Product Owners and team members to refine their understanding of Agile practices
Support Product Owners in each team to engage inform influence and negotiate with stakeholders; using product backlogs (prioritized based on value) as the basis for discussions.
Act as a role model for Scrum Masters and Agile champion. Contribute to expanding the understanding and practice of Agile principles and values throughout the entire organization
Work with the teams to identify and mitigate impediments and risks to the program
Lead the teams through Agile training and enablement sessions.
Experience working at scale as a Scrum Master for squads that operate following scaling operating models (programs tribes portfolios release trains etc..)
Measures of Outcomes :
Percent of increase in Agile maturity as defined by the maturity tools i.e. adoption of Agile practices and participation within the team
Percent of achievement in OKRs or KPIs as defined for project / program
Number of contributions to Scrum Master guilds to improve Agile adoption; creating sustainability
Outputs Expected : Change Agent :
Change Agent :
Facilitate team events to drive Agile practices (e.g. daily stand up sprint planning sprint reviews and sprint retrospectives).
Conduct regular check-ins with all team members to provide performance feedback and offer coaching and mentoring
Create and maintain team metrics to monitor and measure teams performance (e.g. Velocity Burndown CFD’s cycle time etc)
Coach the team the product owner and business stakeholders on Agile practices and processes (e.g. methodology acceptance criteria user stories estimation etc.)
Provide training to the team on Agile concepts various practices and frameworks as required
Effectively use a variety of collaboration tools (e.g. Mural Miro MS Teams Zoom etc) to stimulate collaboration and transparency
Work closely with all teams in prioritization and planning new improvements initiatives.
Apply quantitative management skills (e.g. using metrics to perform root-cause analysis while implementing action items for continuous improvement)
Coach mentor and train junior Scrum Masters and new Product Owners.
Schedule and deliver Agile related training to the organization.
Skill Examples :
Understand the business requirements and interact with SMEs at various stages of development
Understand the customer's technology landscape and requirements
Identify improvements for the release management process release schedule and plan
Understand RACI Matrix and Governance Framework for related projects
Promote continuous knowledge management
The ability to cut through unnecessary work and focus only on the essentials
Exhibits sound judgment under pressure with the ability to remain calm under stress
Possesses motivation and coaching skills; guiding and supporting teams throughout a project
The ability to think and make decisions quickly in rapidly changing circumstances
A true Servant leader with the relevant skills and competencies
The ability to work with challenging clients and stakeholders
Demonstrate conflict resolution skills to effectively facilitate the team business stakeholders and project delivery.
Knowledge Examples :
Additional Comments :