Quality Specialist
CO E&A Customer Operations EMEA & APAC
Noida, Uttar Pradesh, India
4d ago

About Nokia At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally.

Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.

Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity.

A truly global company, we are 160 nationalities working in more than 100 countries.

JG-7 : Title Quality Specialist / analyst :

Business purpose :

Monitors and takes action for the quality control of a specific quality area (e.g. in some part of the product creation or delivery process).

Objective :

Solve quality issues innovatively and actively. Assure compliance to in-house and or external specifications and standards e.

g. ISO regulations. Contribute to planning and deployment of agreed quality projects within own expertise area. Handle semi routine tasks requiring some discretion and judgment.

Carry out tasks / activities according to assignment and set guidelines with moderate degree of supervision and coaching.

Position Description :

  • Develop and Implement Quality metrics and scorecards.
  • Prepare and present Quality KPI reports.
  • Utilizes Quality tools and techniques e.g. RCA / Continuous improvement
  • Provides support on utilization and development of knowledge on Quality methods and tools
  • Understand Quality system and responsible business area processes and in line with agreed standards e.g. ISO 9001 : 2008, TL9000
  • Execute Quality & Continuous Improvement tasks
  • Provide support and guidance on quality matters
  • Interface and communicate with different teams within the organization on quality issues.
  • Assure compliance to in-house and / or external specifications and standards
  • Conducts and supports Quality Management System audits and reviews
  • Carry out Quality reviews & Process Audits and ensure that the Quality System is implemented consistently & effectively.
  • Regular communication on quality topics and issues
  • Promotes and develops Quality Culture and mindset
  • Continuously monitors document Quality during the case lifecycle
  • Promote Quality competence training and development
  • Position Requirements :

  • Communication / Presentation skills
  • Statistical Skills / Data affinity
  • Analytical Thinking
  • Facilitation and interpersonal skills
  • Multi Tasking / Time Management
  • Change Management skills
  • Quality Mindset and basic awareness to Lean, Six Sigma & ISO
  • Computer skills with minimum MS office suite (Excel, Power point & Word)
  • Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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