About the Job
Empty Particles is a leading player in the automotive aftermarket parts industry in the US. As an organization. we are continually innovating and seeking to elevate the customer experience across our 4900+ stores.
The company in India is an integral part of the larger organization supporting all regions in the US across IT, Digital, E-Services, Finance, and HR.
You will be one of the many team members who will pave the road ahead for Advance. In your role as a Network Security Engineer, you will work on implementation with escalation, support engineering and low-level design, implementation & warranty phases of projects.
Role & Responsibilities :
Regular network service and infrastructure lifecycle maintenance planning and activities.
Communication for incident manager or problem manager for major incidents, including drafting and submitting IT Incident Reports.
Escalation of requests or tickets that are not resolved within existing processes.
Taking ownership of any P1 ticket with no immediate resolution defined.
Regular check-in on P1 and P2 priority tickets. Comfortable with recognizing and reprioritizing up or down based on defined prioritization guidelines.
Diagnose and troubleshoot Infrastructure issues (Routing, Switching, Network Firewall, Network IPS,
Internet Proxy, Network Access Control technologies, VPN, and AAA Services) quickly and efficiently.
Configuration and management of Network Cisco and Palo Alto Firewalls, Network IPS, Internet Proxy, Network Access Control technologies, VPN, and AAA Services.
Ongoing support process development and improvement.
Engagement with vendors for system operation, detailed design, and best practices evaluation regarding project initiatives and escalated incidents or problems.
Develop support documentation for existing and new technical solutions.
Be available for after-hours support and participate in an on-call rotation.
You will benefit from :
Range of Healthcare Perks
Long-term / Short-term Disability Insurance
Employee Stock Purchase Plan