Staff SW Systems Engineer
Extreme Networks
Bangalore, Kamataka
16d ago

Responsibilities :

  • Live troubleshooting of switching / routing issues in customer’s networks.
  • Analyze support save data and logs to root cause the customer issues.
  • Lead the efforts to improve the debuggability of Layer 3 forwarding problems on Extreme SLX and VDX switches / routers and drive the design and developments of the debuggability enhancement features.
  • Troubleshoot customer issues on Extreme data center switches and routers. Work with development and QA team to root cause customer issues.
  • Work on software bug fixes and map fixes to the software maintenance releases.
  • Work on design, specification coding, and unit testing of software feature enhancements requests from Extreme customers.
  • Work with various teams, including release, software development, hardware, and technical publications to provide excellent customer experience in timely manner.
  • Simulate customer network topology and traffic in the lab to reproduce the customer issues.
  • Qualifications :

  • Hands-on in troubleshooting complex networking issues with specialization in Layer IP routing and forwarding, and protocol stacks.
  • Must be willing to work flexible and varying shift times including weekends and evenings.
  • 5+ plus years of related experience.
  • Excellent written and verbal communication skills.
  • Required experience with TCP / IP.
  • Required experience with packet debugging, and traffic generation tools such as Tcpdump, Ixia, Spirent
  • Strong experience in Routing & Switching (DHCP / VRRP / OSPF / BGP / VLAN / STP / VxLAN / LACP).
  • Experience with Authentication Protocols a plus (Radius / TACACS).
  • Experience with MPLS / VPLS / Bridge Domains a plus.
  • BS / MS or equivalent experience required.
  • Apply
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