Director of Customer Success
Bengaluru - Central, India
4d ago

Cashfree is a payments and banking technology company based out of Bangalore.. Cashfree is backed by Silicon Valley investor Y Combinator and incubated by Paypal.

Key Differentiators :

Unlike other payment gateways that offer only payment collection offerings, Cashfree lets a business both collect payments and disburse bulk payments using the same platform.

Cashfree is the first and only all-in-one payments solution for businesses in India.

The Role

  • Provide leadership and direction to the Customer Support to ensure it discharges its mandate and meets expected goals, measures and targets required to achieve customer satisfaction.
  • Plan, develop and implement customer service policies, strategies, and processes for the entire organization to provide client- focused services and administrative functions.
  • Continuously improve existing policies, strategies, and processes.
  • Ideal Profile

    What are we looking for :

    Deep passionate customer success leader, coupled with a driving motivation to solve customer problems and continually improve their experience

    What will you need :

  • Experience from Fintech industry
  • Proven experience in Customer support
  • Excellent written and verbal communication skills and relationship building skills
  • Minimum team size handled should be 30 members
  • Experience : 8 - 16 years experience
  • What's on Offer?

  • Work alongside & learn from best in class talent
  • Attractive Salary & Benefits
  • Fantastic work culture
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