Cashfree is a payments and banking technology company based out of Bangalore.. Cashfree is backed by Silicon Valley investor Y Combinator and incubated by Paypal.
Key Differentiators :
Unlike other payment gateways that offer only payment collection offerings, Cashfree lets a business both collect payments and disburse bulk payments using the same platform.
Cashfree is the first and only all-in-one payments solution for businesses in India.
Provide leadership and direction to the Customer Support to ensure it discharges its mandate and meets expected goals, measures and targets required to achieve customer satisfaction.
Plan, develop and implement customer service policies, strategies, and processes for the entire organization to provide client- focused services and administrative functions.
Continuously improve existing policies, strategies, and processes.
What are we looking for :
Deep passionate customer success leader, coupled with a driving motivation to solve customer problems and continually improve their experience
What will you need :
Experience from Fintech industry
Proven experience in Customer support
Excellent written and verbal communication skills and relationship building skills
Minimum team size handled should be 30 members
Experience : 8 - 16 years experience
What's on Offer?
Work alongside & learn from best in class talent
Attractive Salary & Benefits
Fantastic work culture