The opportunity :
An OpenText Cloud Application Consultant is responsible for the technical delivery & support of OpenText Solutions in Cloud.
Provides technical, administrative & support assistance on engagements involving TeamSite product suite for our world-wide customers, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Cloud Application Managed Services team.
Understands customer application, performs installation, administration and capable of performing assigned tasks with minimal supervision.
The role is customer facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing.
This role requires to work in rotational shifts.
What it takes :
Excellent grasp on TeamSite product
Experience delivering service using ITIL methodology
Knowledge of Windows, UNIX, and Application administration skills in a TCP / IP networked environment.
Experience working with relational DBMS (Oracle, MS SQL Server)
Familiarity with configuration and management of web / application servers (IIS, Apache, Tomcat, JBoss, etc.).
Good to have experience working on AWS / GCP & Kubernetes.
Experience : relevant 3 - 5 years of experience supporting customers on TeamSite.
Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
Strong interpersonal and people management skills
Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task
Good in Communication
Enjoy working in an international environment
Team player, result driven, ambitious, responsible
Enjoys sharing knowledge and communicating
Flexible to work in shifts.
You are great at :
Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel at all times
Support and report to engagement delivery manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive / remedial measures
Establishes relationships with client technical counterparts. Participates in client meetings related to solution scoping and planning.
Assist in the creation of proposals that address current and evolving client requirements
Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach
Perform installation, development, configuration, integration, administration, and testing activities. Collaborate with senior staff and the engagement delivery manager as required during difficult customer situations.
Work in conjunction with colleagues and the Product Support organization to ensure effective resolution of technical issues encountered during implementations
Perform code reviews and periodic quality checks to ensure delivery quality is maintained
Prepare, maintain, and submit activity / progress reports and time recording / management reports in accordance with published procedures.
Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements
Provide knowledge transfer to team members, train staff personnel, provide on the job guidance and mentoring and conduct training sessions to customer personnel when authorized by management
Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements