NOC Engineer
1d ago

Ellie Mae is the leading cloud-based platform provider for the mortgage finance industry. Ellie Mae’s technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency.

Visit to learn more.Responsibilities & Objectives· Employ troubleshooting and scripting skills to improve the monitoring, observability, availability, performance, and security of our Services.

  • Implementation of proactive alerting, trend analysis and self-healing systems Internalize the three pillars of Observability.
  • Participate in 365X24X7 on-call rotations, driving restoration and repair of service-impacting issues· Act as first line of trouble shooting engineer for production reported internal to the organization.
  • Overseeing the safe installation, deployment of hardware and IMT systems.· Monitoring the performance and capacity of computer systems in a real time and responding to alerts in near real-time.
  • Performing regular checks on the production stack to ensure the systems and services are running in an optimal fashion.
  • Tracking and documenting network issues and compiling incident reports.· Responding to user requests and providing network training.
  • Requirements· 2-5 years of Systems Engineering in 24x7 Production environments· BS in Computer Science, Computer Engineering, Math, or equivalent professional experience· Experience with Datacenter Technologies including Public Cloud (AWS / Azure)· Scripting skills (Python, Powershell etc) and experience using infrastructure automation tools such as Terraform· Excellent troubleshooter, utilizing a systematic problem-solving approach spanning code, systems, and network theory & protocols (TCP / IP, UDP, ICMP) ability to read a packet capture / TCPdump, etc.

  • Very Strong interpersonal / communication skills and a demonstrated ability to effectively work with other teammates in globally distributed locations· Ability to travel to other office locations, both domestic and international, as needed, for meetings and planning sessions (post pandemic restrictions)Ellie Mae is an equal opportunity and affirmative action employer.
  • Women, minorities, people with disabilities, and veterans are encouraged to apply.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

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