User Assistance Developer 3
Hyderabad, IN,India, IN
5d ago
Job Description - User Assistance Developer 3 (20000Y6Y)

Job Description

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Preferred Qualifications

Do you have a passion for helping people learn and use software products effectively? Oracle Data Management Platform (BlueKai) User Assistance Developer could be the right position for you.

Oracle Data Management Platform (BlueKai) is the most interconnected media-independent data management platform and data marketplace in the industry. Our customers use our expertise in big data ingestion, analysis and portability to connect their data assets and use them to make a difference for their customers. We process over 250 billion user audience attributes per day across hundreds of millions of Internet users and we are the behavioral data backbone of the online advertising ecosystem.

As the leaders in our industry, we are looking for an enthusiastic and talented user assistance developer to help create and build out a modern documentation and user assistance infrastructure. You’ll be a core part of the CX Marketing organization's user assistance team, working closely with development, product management, and support. You’ll create resources that don’t just document what the product does, but accelerates a user from novice to power user. Oracle Data Management Platform (BlueKai) documentation focuses on demonstrating the power of the product and efficient usage rather than dwelling on basic reference information. You will have the opportunity to help our partners create world class applications that interact with the Data Management Platform (BlueKai) platform.

This role offers the opportunity to work on something new and push the market forward in defining what great documentation is. It requires a mix of creative and pragmatic thinking, a passion for technology, knowledge of RESTful APIs, and a willingness to go the extra mile to build a great user experience.


  • Create world class product documentation, including: conceptual and task-based documentation, API documentation, internal training materials, SOP (Standard Operating Procedures), configuration guides, what’s new documentation, and release notes.
  • Build and maintain a resource of aids for users that go beyond traditional documentation, such as online video, demos, and other educational techniques.
  • Learn complex concepts and communicate the information in a way that is engaging and understood by users.
  • Review user interface mock-ups and develop in-application help content
  • Edit, clarify, and proofread documents written by others.
  • Required Skills & Experience

    Our  Oracle Data Management Platform (BlueKai) User Assistance Developer needs:

  • Exceptional English communication skills (written and oral).
  • Demonstrable experience working with a variety of methodologies for helping and educating users.
  • Proficiency in extracting subject matter expert knowledge and communicating it in a meaningful way.
  • Experience with consuming and writing API documentation.
  • A passion for understanding customers’ needs and delivering world-class content.
  • Excellent planning, organizational, and execution skills with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment.
  • A degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science.
  • A minimum of 5+ years of user assistance development or relevant experience.
  • Nice to Have

  • Experience developing content in an Agile environment.
  • Experience using Madcap Flare, TechSmith Camtasia, Apiary, Git, Confluence, and Jira.
  • Understanding of web technologies, such as HTTP cookies.
  • An understanding of what a developer would want to see in documentation for RESTful JSON APIs.
  • A strong understanding of how web services work in general.
  • Ability to write sample code to consume the Data Management Platform (BlueKai) APIs in Python, Ruby or Java
  • Detailed Description and Job Requirements

    Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

    Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.

    Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 5+ years of user assistance development or relevant experience.


    :Product Development



    Job Type

    :Regular Employee Hire


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