With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.
Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.
Come, transform with us.
Inviting applications for the role of MT, Customer Service
Drive Continuous Improvement and Develop a strategy for team to reach organization goal.
Transformation Happens Here
Monitor team members and able to provide guidance whenever needed
At Genpact, we seamlessly blend digital transformation with human experience, innovation and curiosity. We are a leader in providing artificial intelligence capabilities to enterprises.
And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.
Manage the flow of day-to-day operations
Create reports to update the company on the team's progress
Rapport building with the internal & external stake holder
Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
Ensure that the highest possible levels of customer service are delivered at all times
Assist the Manager as and when necessary to make the business run effectively and efficiently
Communicate clear instructions to team members
Graduation in any stream except B.Tech and Technical Graduation & Law
Relevant experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support
Relevant experience in Team Handling / people facing role. Proven track record for managing 15 to 20 resources and keeping an engaged workforce
Good analytical and problem solving skills
Ability to communicate verbally and through emails / Phones with businesses
Proven ability to build effective working relationships with clients & internal stakeholders
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.