Front Office Executive
Jones Lang LaSalle, IP, Inc
Noida, UP
4d ago

Description : RESPONSIBILITIES

RESPONSIBILITIES

  • Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.
  • Ensure personal preventability and dress in the assigned uniform
  • Receive, inform, guide visitors including co-ordination with employees
  • Responsible for maintaining the telephone registers including call tracking
  • Preparation of database of Client contacts and updating
  • Responsible for maintenance and upkeep of front office
  • Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines
  • Ensure compliance of regulations / requirements of JLL management.
  • Provide assistance in general administrative activities
  • Provide assistance to the Help Desk as required
  • Contribute to the Monthly Management Report to (Client)
  • Participate in Emergency Evacuation procedures including crisis management and business continuity.
  • Develop the necessary policies and procedures required for all functions within the scope of Reception
  • To act as a back-up to Help Desk in case of emergency / requirement
  • Responsible for ensuring availability of magazines / brochures and (Client) directory signage
  • Co-ordinate for flower arrangements
  • Assist in utilization of conference rooms
  • Co-ordinate with Facility team for event management
  • EMPLOYEE SPECIFICATIONS

  • Experience in Front Desk and Back Office processes is required with strong Administration Skills.
  • Strong Customer Service focus
  • Excellent people skills and ability to interact with a wide range of client staff and demands
  • Knowledge of Occupational Safety requirements
  • Strong PC literacy and proven ability to manage daily activities using various systems.
  • Demonstrated experience with continuous improvement initiatives highly desirable
  • Demonstrated experience with client reporting and preparation of reports required.
  • Graduate in any discipline
  • 1 5 years experience in front desk management / reception
  • Proven ability to function effectively as part of a team
  • Proven ability to initiate and follow through with improvement initiatives
  • Apply
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