Fraud Specialist I - Bengaluru
J.P. Morgan
Bangalore, Karnataka, India
2d ago

Job Description

Roles and Responsibilities : -

Customer Focus

  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building
  • Communication Skills

  • Effective verbal and written communication with both external and internal customers
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening
  • Problem Solving Skills

  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research as needed
  • Analytical Skills

  • Critical thinker and ability to exercise independent judgment
  • Accuracy and attention to detail
  • Required to abide by all applicable regulatory and department practices and procedures
  • Computer Skills

  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools
  • Work Schedule :

    Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends.

    Qualifications : -

  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • High School Diploma or equivalent required
  • JPMorgan Chase is an equal opportunity and affirmative action employer Disability / Veteran.

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