Are you passionate about helping customers achieve more? Do you love working in an environment that encourages you to take risks?
Would you like to join an elite and distinguished team? Do you want to help us accelerate our own transformation towards a digital organization?
If so, the Support Engineer position in the Microsoft Customer Service and Support Organization is a unique career opportunity for you! As Support Engineers, we provide an excellent technical support experience to our Enterprise customers both on premise and in the cloud.
From problem identification to full resolution, we own and handle technical customer issues. At Microsoft, we share knowledge, experiences, and resources to help each other achieve our career goals and grow both professionally and personally.
As a member of our team, you will grow professionally through coaching with experienced mentors and over time, you will become a mentor yourself.
Mentoring allows you to learn from the experiences of professionals within and outside of your own area of expertise, and to build a network to help find opportunities that can promote your development.
We seek out people from diverse backgrounds and encourage them to approach challenges unconventionally. People who Are curious and intuitive in their approach Are eager to tackle complex issues Have a fresh and diverse perspective Like to collaborate in multicultural environments Have a passion for technology and continuous learning Have a genuine desire to help people do their best Responsibilities Responsibilities You will be accountable for providing an outstanding technical support experience to our Enterprise customers.
From problem identification to full resolution, you will own and manage your investigation over the phone and Web. - Be available to take on new customer issues daily.
2 years experience supporting windows server. Strong customer service, communication, problem-solving and interpersonal skills Experience in Azure Desired.
Preferred Experience with Power Shell Experience with Networking Linux experience is very desirable Experience building relationships with customers Self-motivation and an ability to use initiative Flexibility and ability to adapt to ambiguous and changing situations Ability to manage high pressure situations Fluent in English (written and oral) is mandatory