Front Office Associate
ibis Bengaluru Hosur Road
BANGALORE, South India, India
4d ago
source : Accor Hotels

Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role)

Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : No Status Full Time Anticipated Start Date 05-04-2019


Chhawsaria Reema 77609 76309


Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English

Overview of duties

  • Registers guest reservations
  • Welcomes guests and takes care of them from their arrival through to departure
  • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
  • Helps meet the department's quantitative targets by carrying out sales initiatives"
  • Main responsibilities

    The level of responsibility may vary according to the employee's next target qualification

    in the Players multicompetence development programme (Qualified, Expert or Leader)"

    Customer relations

  • Welcomes guests as soon as they arrive with great care and attention
  • Helps encourage customer loyalty by building friendly, personalised relationships
  • Ensures that administrative procedures never take priority over guest relations
  • Anticipates guests' needs and takes them into consideration
  • Handles any guest complaints and / or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
  • Has an impeccable attitude which conveys the image of the brand and hotel "
  • Professional techniques / Production

  • Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
  • Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
  • Handles phone calls
  • Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
  • Ensures that all the documents, products and provisions needed for the department and / or guests are available and up-to-date
  • Handles reservations
  • Prepares and serves snacks or breakfasts outside of the restaurant's opening hours."
  • Commercial / Sales

  • Promotes the range of services offered by the hotel to increase sales
  • Applies and actively supports the hotel's pricing policy in order to increase REVPAR
  • Promotes the brand and / or Group loyalty programme, adapting the sales pitch to suit the guest's needs
  • Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor."
  • Management and administration

  • Respects the procedures concerning invoicing and cash operations
  • Manages the cash under his / her responsibility
  • May be asked to prepare and send reminder invoices to debtors
  • Prepares certain accountancy and statistical information for the Deputy or General Manager"
  • Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy
  • Knows and applies the hotel's security regulations (in case of fire etc)
  • Ensures the safety of the people and property within the hotel
  • Apply
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