Responsibilities / Key Result Areas (KRAs) - Provide Front Line and Level 2 Technical Support to the corporate clients via company’s Defect Management System, Email and Phone- Be responsible for day to day basic administration and management of the servers- Manage the administration and relationships with multitude of suppliers Job Requirements (Qualifications / Certifications / Experience / Skills etc.
Windows and PC Technical Support experience- Strong Windows Administration skills- Extensive troubleshooting experience- Experience with an online Defect Management and Tracking System- MS Office including Excel- Should be very organized, able to multitask, and work independently- Perfect written English- Fluent spoken English The candidate should have a fast and reliable broadband Internet connection, as well as quiet place to work from home when needed to speak to the staff and the clients.
You will be aligned to UK timings Monday to Friday, and, if required, may be on call at some other times of the day and weekends by prior arrangement.
The office hours are flexible and can be discussed. The person also needs to have a smartphone / tablet so that he / she is contactable in case needed outside the standard duty hours.
Education : Bachelor's Degree in IT or equivalent. MCSE certification will be a plus. Experience : 5+ yrs of relevant system admin experience Contract Type : Permanent, Full Time