Head- CPBB- OB Vendor Management
Standard Chartered Bank
Bangalore, India, Asia
4d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • Create a repository of vendors engaged in onboarding domain both in tech and non tech space.
  • Toll gate for partner selection (from business standpoint), reviewing fitment to countries and approve
  • Coordinate with countries and group teams for their need and assist them with partner selection, in liaison with Head of OB business solutions
  • Own and conduct POCs for new solutions and partners (along with business solution and tech teams)
  • Liaison with architecture and business solution team on partner management
  • Directly manage billing of Non Tech ( Biz) vendors in conjunction with SCM
  • Assist Tech team in billing of Tech partners (in terms of data validation through countries where needed)
  • Be the first point of contact of Vendor escalation
  • Mange relationships at level 1 and oversee contract and continuation with partners through SCM
  • Manage QPR and MPRs with vendor and coordinate the chain of events
  • Grow and explore opportunities with vendors
  • Key Stakeholders

  • Partner Leadership
  • Group, Region and Country Heads, Retail Products
  • Country and Regional Business Heads
  • Group Heads ITO and Delivery Heads ITO
  • Group, Region and country Digital Banking team
  • COO, Retail Products, Digital & Segments
  • Head Risk Control Owners - FCC, Operational Risk, L&C Retail Banking
  • Investment Portfolio Governance team
  • People and Talent

  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Employ, engage and retain high quality people, with succession planning for critical roles.
  • Responsibility to review team structure / capacity plans.
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
  • Risk Management

  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
  • Interpret relevant data and identify key issues based on this information and put in place appropriate controls and measures
  • Governance

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Displays awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
  • Responsible for delivering effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
  • Responsible for creating, assessing and re-engineering the effectiveness of digital acquisition process changes
  • Display awareness and understanding of the Operational Risk Framework for Retail Banking
  • Responsible for identifying, assessing, monitoring, controlling and mitigating compliance risks pertaining to process changes
  • Ensure risk ratings for each applicable process is kept within agreed thresholds
  • Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Digital Data & Strategy team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Financial Crime Compliance; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters .
  • Our Ideal Candidate

  • Looking for top talent , characterised by hands-on, recognised leadership in their current environments, social media and demonstrated thought leadership on shaping the future of Digital banking in some capacity, ideally Onboarding.
  • Optimally, a strong varied background that cuts across established major banking institutions as well as an excellent view of the current landscape and direct experience in the Digital Innovation / Fintech space.
  • Understands the challenges a major organisation can face but also have demonstrated ability and experience in more Agile environments.

  • Competencies will include :
  • Vision : they can establish strategic vision for a product and align the organization around a clear view of what’s required to achieve business success.
  • Value focus : they possess a mini-CEO mind-set with a focus on delivering measurable business value, delighting the customer, and optimizing ROI.

    Decisiveness : they are natural problem solvers who make decisions and prioritize initiatives using data and facts rather than intuition and feeling.

    Build management : they typically have three to five years of strong build-management experience and a good sense for the intersection of business, user-experience design, and technology.

  • 14 to 18 years experience in - Experienced in managing Product or digital onboarding / Sales Head roles. Experience in managing medium-to-large scale digital business development programs with focus on Client Onboarding
  • Bachelors or Masters in Business or relevant degree.
  • Understanding of Retail Banking systems, processes and risk management.
  • Experience in Business Process Management (BPM) is a plus, but not essential.
  • Strong Communication Skills to mange key stakeholders and senior business leaders expectations and to resolve conflicts / issues.
  • Change Management Expertise and ability to manage dependencies across multiple initiative, projects and programs.
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