India IT ManagerSelect Action
Synaptics Incorporated
Hyderabad, India
14d ago

Job Responsibilities

  • Manage day-to-day coverage of Synaptics Infrastructure environment, ensuring network and infrastructure operations is running effectively at all times
  • Accomplish objectives by being a role model impressing upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues.
  • Develop / maintain documentation related to the departments work processes which is up to date and accurately reflects the day to day running of the team.
  • Build and manger Tier 1 ( NOC team) In India ensure ticket is meeting IT SLA and resolve all issues in timely fashion.
  • Act as an point of contact to the Tier 2 and Tier 3 support teams during system outages.
  • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
  • Develop, implement and coordinate systems, policies and procedures
  • Act in alignment with user needs and system functionality to contribute to organizational policies.
  • Identify problematic areas and implement strategic solutions.
  • Preserve assets, information security and control structures
  • Develop and report on metrics on performance
  • Challenge existing processes and procedures.
  • Ensure continuous process improvement is a culture of the team.
  • Job Qualifications

  • Must be customer focused.
  • Bachelor's degree in Computer Science, IT, or equivalent work experience.
  • 7+ year’s experience in assigned function, including 5+ years in a managerial role.
  • Proven working experience as an IT manager or relevant experience
  • Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations
  • Excellent knowledge of technical management, information analysis and of computer hardware and software systems
  • Expertise in data center management
  • Excellent oral, written, email, and IM communication skills
  • Great process of elimination and other problem-solving skills
  • Ability to work in a fast-paced office environment where multi-tasking is a must
  • Broad understanding of technology such as UNIX / Linux, Windows Server, TCP / IP networking and SAN.
  • Experience with cloud technologies and virtualization
  • Experience with monitoring systems such as CheckMK, Nagios and Splunk and other monitoring tools is a bonus
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