Associate Director - Social Media Listening
Mirum Agency India
Mumbai, Maharashtra, Indien
5d ago
source : JobLeads

Responsibilities

Experience : 15 -18 years

  • Incumbent will be responsible for managing KPO operation, assisted by a team of managers, in order to ensure that desired productivity and quality levels are achieved and maintained.
  • He will be responsible for day-to-day operations for several client projects including resource planning, hiring, training, team management and participating in client meetings when necessary.
  • Setting targets for team, Identify areas for improvements.
  • Develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Improve the operational systems, processes and policies leading to Operational Excellence.
  • Need experience working in Social Media Listening.
  • Constant and regular review of all reports, ensuring all issues have been resolved expediently.
  • Skills

    Should have the ability to manage and motivate a large team.

    He should be able to plan strategies to manage growth.

    Should be a process oriented person with excellent leadership qualities.

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