Infrastructure Specialist (L3)
IDP Education Ltd
Tamil Nadu, Chennai
4d ago

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.

IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

For over 50 years our global network of 93 offices has been helping students to achieve their goals through studying abroad.

By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 5,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.

POSITION PURPOSEAs an Infrastructure Support Officer you will work with local and Regional teams to maintain the integrity of the network and systems.

You will be responsible for proactively managing and maintaining the central Infrastructure including (monitoring and capacity planning), perform troubleshooting across LAN / WAN and assisting in disaster recovery testing.

You will have advanced technical knowledge in order to support complex network environments. This is a hands-on role and will be required to have an extensive technical background in networking technologies and BAU server troubleshooting.

The ideal candidate will be cross skilled in supporting and maintaining Infrastructure systems including Windows Server, VMware, SAN, desktop and Cloud PAAS, SAAS (AWS, Azure, and Office365) environments.

RESPONSIBILITIESResolution of Incidents and Fulfilment of Service Requests that require system changes or are escalated by other support groupsProvide specialist support for various technical issues related to integration or business applications and coordinating with other Tier 3 Support teams and / or Third-

Party Vendors.Provide workarounds upon service interruptions or major incidents (planned & unplanned).Identify long-term issues (problems) vs production incidents by working with senior team members, development staff and other stakeholders.

Track applications and integration issues and report periodically to group charged with monitoring uptime and efficiency of production application.

Identify, track and monitor the progress of Problem tickets and assign to appropriate teams when necessaryAnalyze and provide recommendation to improve, create or eliminate process and / or procedures currently being used for application integrations.

Perform regular system health checks and monitoring system / integration processes.Efficiently implement and administer Windows Servers including Active Directory and Group policiesImplement, manage and upgrade Hyper-

virtual environmentsMonitor, administer and upgrade data centers to ensure a stable platform is offered for stakeholdersUndertake backup, recovery and Disaster Recovery planning and executionLeading and managing infrastructure project initiatives such as Windows 10, Office 2016, Exchange Server and VEEAM upgrades autonomouslyDocument system configurations and maintain and update documentation as needed.

Contribute knowledge management articles to IS portal(s) for User and Technical SupportRespond promptly to any issues that directly impact the customers experienceWork with a variety of users to gain information, and develop intra-

system trade-offs between different users, as necessary; interact with a diverse client base and outside vendor contacts.

Ensure a friendly, open, professional manner is maintained at all times.Actively develops and maintains strong relationships with key users and Information Services colleagues.

Work closely with the other members of the Information Services team to deliver effective and efficient support and process improvement.

Contribute to a well-balanced team by participating in team goals, involving others when necessary and covering other team responsibilities when required.

Contribute to a fun, supportive and enjoyable working environment.Demonstrate broad understanding of IDP’s business.Constantly looking for opportunities to improve business performance through improvements to support processes.

Recommend business decisions based on knowledge across and outside company of modern IS service management.Essential Requirements : Tertiary Qualifications in Information Technology Management and / or minimum 3 years’ experience in Information Technology Infrastructure role(s)Willing to work a 24x7 rotational shift and on call as required.

Highly developed Information Technology skills and knowledge, including, but not limitedEnterprise-class server hardware managementMicrosoft Enterprise solutions (Windows Server environments)Enterprise Storage Management (SAN, NAS, Backup and archiving solutions)Networking Technologies (Global Network Management)Service Virtualization TechnologiesActive Directory, Office365, ADFS,Cloud technologies including Azure and AmazonSound understanding and practical knowledge of ITIL practices.

Experience with Exchange Office 365 and other telephony / video conference software / devicesExperience in detailed technical analysis and implement design solutions to meet end user requirementsAdditional Requirements : Experience in IT security, databases, hardwareRelevant IT Architecture experienceEngaging with third party suppliers to manage various technology operations and infrastructure projectsHighly effective written and oral communication skillsAbility to influence and negotiate to achieve the desired outcome effectively with stakeholders at all levelsAbility to work effectively within a small team environmentDesirable Requirements : Experience with the design and implementation of service monitoring methods and tools (such as PRTG)Certifications, MCSE, CCNA, MCP, VMWare Azure, AWSWORKING AT IDPIDP Education’s ongoing success comes from our highly committed and caring employees around the globe.

We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world.

We respect diversity in our people : their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life. cv8 g-Z5Wr6yQ-aKjNoogA

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