As part of a 24x7 Service Organization, performing the activities associated with the management of ticket queues to include prioritization of work and assignment to technical resources for resolution of incidents and service requests in accordance with defined SLA targets Lead a team of resources responsible for ticket assignment during defined shift Positions are shift-

based work providing 24x7 coverage 160; Oversee 100 of the requests, incidents and problems Manages and coordinates urgent and ... Education : Other