Process Associate - Customer Service
Genpact
Hyderabad, India
19h ago

Responsibilities

  • In this role, you will use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the process
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns and escalate issues outside the company policy to the global team
  • Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
  • Respond to customer inquiries and problem escalations
  • Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
  • Maintain a thorough understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • Qualifications we seek in you

    Minimum qualifications

  • Graduate / Degree in media or communication (not journalism)
  • Strong written & spoken- English & Bengali
  • Preferred qualifications

  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach
  • Must be able to work on a flexible schedule (including weekend shift work)
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form