Act as the single point of contact for the delivery of facilities management services to the client
Develop and maintain a detailed understanding of the client’s business and the implications for Jones Lang LaSalle’s service delivery.
Liaise with the respective countries in addressing specific regional and local activities.
Manage the delivery of the facilities management services to the client’s facilities under Jones Lang LaSalle’s management.
Liaise regularly with the client on facilities management issues.
Develop an Account Plan for facilities management services.
Implement regional Jones Lang LaSalle initiatives such as the Compliance Review, Regional Training programmes (E&O Top 10 Tools) and other initiatives as appropriate.
Drive client specific initiatives such as savings targets, benchmarking, best practices etc.
Manage the teams to ensure the maintenance and upkeep of the facilities.
Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
Establish consistency in the monthly reporting in each country.
Prepare a regional monthly management report to the satisfaction of the client.
Review and report against agreed SLA and KPIs.
Be responsible for the management of the team in all countries e.g. recruitment, performance assessment etc.
Actively manage the professional development of all direct reports.
Prepare and implement a Succession Plan for the account.
KEY PERFORMANCE MEASURES
Client Satisfaction Survey
KPIs / Master Agreement Reporting requirements
Implementation of Best Practices
Agreed cost savings initiatives
Budgets / forecast accuracy
Line management and team management skills.
Ability to delegate.
Excellent written and oral communication skills.
Strong interpersonal skills.
Superior analytical skills.
Superior financial analysis skills.
Consummate people management skills with cultural sensitivity.