Role Proficiency :
Under the supervision of a Senior Lead analyze and develop applications in assigned area of responsibility on ERP / CRM systems and design solutions.
Optimise efficiency cost and quality by identifying opportunities for automation / process improvements and agile delivery models
Learn technology business / system domain and as recommended by the project / account
Contribute to ERP / CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.
Identify the problem patterns and improve the technical design of the application / system
Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
Independently analyze design develop and test functionalities
Develop technical documents such as Functional Design Specifications Deployment documentation
Perform design document reviews peer code reviews and suggest code improvements
A single point of contact for the build and deployment issues and resolving on time
Responsible for code / configuration changes to production environment to resolve any issues post production move
Independently manage client environments / perform installation related activities
Perform root cause analysis technical troubleshooting architecture resolve performance issues
Mentor juniors for client discussions and day to day activities and basic administrative tasks
Perform other duties as assigned or requested.
Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for small improvements in business processes.
complete sprint deliverables ahead of schedule; helping client architects and product owners by way of design suggestions and / or explaining functionality to business stakeholders etc
Self-learning and implement new features released in ERP / CRM wherever possible.
Set goals in NorthStar and timely measure the progress and update accordingly.
Measures of Outcomes :
Number of applicable technical / domain certifications completed
Adherence to process and standards (coding standards)
Number of mandatory training (Industry / Technology specific trainings UST mandatory trainings) completed
Quick turnaround of production bugs
Adherence to schedule / timelines
Number of mid-size requirements solutioned and implemented
Number of issues resolved
Number of innovative industry / technology specific ideas submitted
Number of positive feedback received from client (client appreciation emails)
Number of suggestions / implementation of new features / standards / framework for client.
Resource utilization throughout the year
Outputs Expected : Requirement :
Understand the requirements / user stories
Estimate time effort resource dependence for one's own work and for others' work including for modules. Follow scrum ceremonies.
Participate in preparing RFPs and estimations in ERP / CRM Practice
Understand the design / LLD and link it to requirements / user stories
Configuration and Coding :
Adhere to coding standards and follow ERP / CRM best practices. Develop code independently.
Review code done by peer and team.
Create and conduct unit testing.
Test class coverage above 95%.
Manage Defects :
Perform defect RCA and mitigation
Identify defect trends and take proactive measures to improve quality
Client Interaction :
Effectively interact with customers and articulate their inputs
Manage Project :
Manage delivery of modules and / or manage user stories
Create / review templates checklists guidelines standards for design / process / development
Create / review deliverable documents. Design documentation requirements t test cases and results
Document one’s own work
Status Reporting :
Report status of tasks assigned
Comply with project related reporting standard and process
Manage knowledge :
Contribute project related documents share point libraries client universities
Review the reusable documents created by the team
Follow and monitor release process
Customer interaction :
Clarify requirements and provide guidance to development team
Present design options to customers
Implementation reviews with stakeholders.
Domain relevance :
Develop feature / component with good understanding of the business problem being addressed for the client
Recruitment and Onboarding :
Part of technical screening team for recruiting candidates for A2 / A3 Band.
People management skills manage onboard new team members guide reportees and provide timely feedback.
Manage / Mentoring Team :
Mentor junior developers in the team
Set goals and provide feedback
Skill Examples :
Explain and communicate the design / development to the customer
Perform and evaluate test results against product specifications
Break down complex problems into logical components
Manage and guarantee high levels of cohesion and quality
Estimate effort time required for own work
Perform and evaluate test in the customer or target environment
Make quick decisions on technical / project related challenges
Team player capabilities and can manage a team mentor and handle people related issues with the team
Maintain high motivation levels and positive dynamics in the team.
Set goals for self and team. Provide feedback for team members
Create and articulate impactful technical presentations
Follow high level of business etiquette in emails and other business communication
Drive conference calls with customers and answer customer questions
Proactively ask for and help
Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.
Build confidence with customers by meeting the deliverables in time with quality.
Estimate effort time and resources required for developing / debugging features / components
Strong analytical and problem-solving abilities
Ability to advise on best practices and approaches to the team and the client
Ability to prepare test data and steps for unit integration and production testing as per project needs.
Strong and effective written and verbal communication skills.
Knowledge Examples :
Additional Comments :