Service Desk Engineer
Future Focus Infotech
 Bangalore
11h ago

Required Skills :

Service Desk Location : Bangalore Domain : IT & ITES Qualification : Any Degree Experience : 1-2 yrs. Job Description with Roles & Responsibilities : Dealing with incoming faults in a professional, courteous manner over the phone and via email ï · Taking ownership of faults and managing them in a logical and methodical manner ï · Correctly logging incidents and faults, categorising and prioritising them in line with team procedures ï · Conducting full and through diagnostics with end users to enable first point of contact fault resolution ï · Ensuring all faults are progressed & cleared within SLA †escalating to other internal and external teams as appropriate ï · Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress ï · Diagnosing and resolving problems to the customers satisfaction ï · Maintain and develop own knowledge and skills to assist with first time fault resolution ï · Identify and escalate repeat issues or service risks into service management teams ï · Sharing knowledge with team colleagues ï · Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

Skillset : Dealing with incoming faults in a professional, courteous manner over the phone and via email ï · Taking ownership of faults and managing them in a logical and methodical manner ï · Correctly logging incidents and faults, categorising and prioritising them in line with team procedures ï · Conducting full and through diagnostics with end users to enable first point of contact fault resolution ï · Ensuring all faults are progressed & cleared within SLA †escalating to other internal and external teams as appropriate ï · Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress ï · Diagnosing and resolving problems to the customers satisfaction ï · Maintain and develop own knowledge and skills to assist with first time fault resolution ï · Identify and escalate repeat issues or service risks into service management teams ï · Sharing knowledge with team colleagues ï · Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

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