Sr Engineer Server Management
Orange Business Services
Gurugram, India
2d ago

About the role

Ensure High availability of customers’ IT Infrastructure managed

Perform Incident, Problem & Change Management using assigned Tools

Ensure compliance to agreed SOW’s

Handle Technical Escalations received from Customer

Create SOP’s ensuring compliance to Service Level Agreements (SLA) and train iternal teams

Troubleshoot High Severity incidents & Provide RCA

Take initiatives in learning new Technologies & Tools

Co-ordination with customer on Incident resolutions & closure

Assist in MIS & Dashboards

Document technical procedures and work instructions

Ensure High availability of customers’ IT Infrastructure managed

Perform Incident, Problem & Change Management using assigned Tools

Ensure compliance to agreed SOW’s

Handle Technical Escalations received from Customer

Create SOP’s ensuring compliance to Service Level Agreements (SLA) and train iternal teams

Troubleshoot High Severity incidents & Provide RCA

Take initiatives in learning new Technologies & Tools

Co-ordination with customer on Incident resolutions & closure

Assist in MIS & Dashboards

Document technical procedures and work instructions

VMware VCP Certifcation

CCNA certification would be an advantage

Knowledge of storage technologies ( SAN / NAS)

Additional information

Experience in Windows Exchange

Hands-On Experience in Installation,configuration & Troubleshooting with Windows

Good Knowledge & experience on Back-up, Restore technologies and OS dependencies

Excellent understanding of storage concepts, and proven ability to troubleshoot network related problems.

Designing Implementation and Administration of Vsphere ESX ESXi enviornments

Good knowledge of Protocols TCP / IP and routing and switching protocols

Exposure to quality standards ISO 20000 & 27000

Department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Regular

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