Required Skills : ¢ Hands-on experience in, AWS, Azure, Oracle, Web, client / server, databases, network, high availability and disaster recovery, job scheduling, asset management, lease management, software distribution and help desk services ¢ Minimum of 8+ years-
experience in Information Technology fields (Linux, Servers, Databases, Network, etc) ¢ Minimum of 3 years- experience in customer management roles or equivalent ¢ Three To Five Years Of Demonstrated Technical Management / supervisory Experience In Systems Operations(Linux / App Background Responsibilities : ¢ Manage global cloud operations.
¢ Oversee and support incident, problem, configuration and change management processes for all cloud services ¢ Develop processes to manage operations, assist in technical standards development, architecture development, and staff development ¢ Provide communication through all tiers of support to ensure incidents are resolved expeditiously ¢ Define and report Key Performance Indicators and SLAs ¢ Manage and implement security policies for cloud services and security audits ¢ Work with fellow operations and development teams on complex problems, and make decisions and recommendations about systems improvements ¢ Perform on-
call duty as part of a team maintaining 24x7 availability and performance of our cloud infrastructure ¢ Develop and report KPIs to measure platform performance, capacity, availability, etc.
¢ Develop and maintain lifecycle processes to mitigate risk and ensure platforms remain current ¢ Develop and maintain capacity management processes, metrics, and reporting to ensure adequate resource availability for continued expansion of the Cloud Services platforms ¢ Be available 24 / 7 to aid in managing critical issue / problem resolution ¢ Monitor Cloud Services platforms for availability and uptime ¢ Responsible for ensuring that there are robust problem and incident management processes in place so that the IT systems are proactively and quickly managed ¢ Accountable for the project Cost and Budget and for Data Privacy and Cloud Environment Security.
Skills : - AWS, Service Delivery and Cloud Computing