Workforce Management Analyst II
Bangalore, Karnataka, IN
2d ago

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Job Track Description :

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.
  • General Profile

  • Requires knowledge and experience in own field.
  • Will acquire higher-level knowledge and skills.
  • Develops an understanding of the company, processes, and customers.
  • Uses existing procedures to solve standard problems.
  • Receives moderate guidance and direction from others.
  • Functional Knowledge

  • Requires expanded conceptual understanding of theories, practices, and procedures.
  • Business Expertise

  • Leverages understanding of key business drivers to efficiently accomplish work.
  • Impact

  • Impacts a team, by example, through the quality service and information provided.
  • Follows standardized procedures and practices to achieve objectives and meet deadlines.
  • Leadership

  • No supervisory responsibilities.
  • Provides informal guidance to new team members.
  • Problem Solving

  • Uses existing procedures and technical experience to solve problems.
  • Interpersonal Skills

  • Communicates complex information and ideas effectively.
  • Responsibility Statements

  • Identifies opportunities and best practices to improve WFM processes.
  • Facilitates complex analysis and improves overall WFM effectiveness.
  • Develops solutions to positively impact WFM effectiveness.
  • Facilitates data collection, processing, and analysis of workforce management performance data to support the improvement of internal WFM KPIs.
  • Manages controls to assist the WFM management with efficient process execution and performance verification.
  • Conducts problem case investigation exercises to assist with root cause analysis for the business.
  • Participates in projects to apply WFM practices to new business segments, develop support capabilities, and work on new business engagements.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
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