Cloud Support Engineer - Analytics
Amazon.com
Bangalore, KA, IN
1d ago

About Amazon Web Services

Amazon Web Services is the market leader and technology forerunner in Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-

critical applications. As a cloud support engineer, you will act as the Cloud Ninja’ across all the cloud products arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Are you a Technical geek with quirky thinking & obsessed with customer success; Do you prefer getting your hands dirty and solving challenging technical issues, then we would love to have you as part of our team.

We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Why AWS Support?

  • Follow-the-sun model with support sites in various locations globally : Better work-life balance for engineers in each site
  • Immense career growth opportunities with AWS in various other streams.
  • Diverseness : Support engineers not only work on a broad spectrum of technical issues but will also
  • Coach / Mentor new hires
  • Develop and present training
  • Partner with development teams on complex issues
  • Participate in recruiting
  • Write tools / script to help the team
  • Work with leadership on process improvement or strategic initiatives.
  • Experience in Database Knowledge (Redshift, MySQL, PostgreSQL, Oracle)

  • DB performance tuning and troubleshooting
  • Data warehousing and business intelligence knowledge
  • Experienced setting up monitoring / alarming for production DB environments
  • Some experience with technologies like ElasticSearch, Kinesis
  • ETL experience in managing data workflow jobs
  • Linux / Windows system administration fundamentals.
  • Experienced with linux / Windows system monitoring and analysis
  • Good understanding of distributed computing environments
  • Good understanding on DNS, TCP / IP protocols.
  • Technology-related Bachelor’s degree or equivalent work experience
  • Excellent oral and written communication skills
  • Excellent troubleshooting skills with customer service experience / strong customer focus
  • Self-starter who is excited about learning new technologies on a regular basis
  • Experience with query analyzers and query tuning / slow query optimization etc.
  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, Redshift, RDS, Dynamo DB, ElasticSearch
  • Exposure to security concepts / best practices
  • Understanding on IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network
  • Monitoring / Troubleshooting tools
  • Experience in managing full application stacks from the OS up through custom applications
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