Job Family Descriptor
Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order provisioning.
Drive system and process improvement projects to ensure timely and cost effective provisioning of orders in ILD, NLD and MAN networks.
Ensure availability of inventory of network systems and bandwidth in provisioning on networks. Analyze need for capacity augmentation / optimization to address capacity crunch in networks.
Plans, organizes and directs all operations with respect to installation support, network service and major moves. Identify and lead implementation for any new network updates.
Responsible for the configuration of telecom infrastructure and / or network components to meet design specifications. Manage and monitor planning and delivery of orders in terms of configuration management.
Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team.
Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement.
Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions / network improvement.
Ensures that all installation functions are performed in a timely fashion to meet specifications.
Broad outline of the Role
Handle the allocation of orders among teams. Provide guidelines for processing of orders. Handle major escalations. Conduct meetings with service assurance to discuss provisioning issues.
Participate in meetings with other cross-functional teams (including engineering, product, configuration teams, field operations) around new solutions and requirements.
Conduct weekly review meetings with back end teams. Participate in all team meetings. Provide inputs around automation opportunities.
May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Provisioning and Configuration Management.
Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles.
May also supervise technical and administrative staff. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
Work-group / team focus. Education : BE (MBA) Diploma - BE Equivalent Experience : 4-8 years
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge / skills
Job Segment : Telecom, Telecommunications, Service Manager, Manager, Customer Service, Technology, Management