Solutions Architect CRM Job Description Key Accountabilities :
Facilitate the leadership vision around building a global CRM marketing platform by taking a platform approach to architecture and implementation.
Architect Salesforce Marketing Cloud (SFMC) based platform, frameworks, customizations, integrations, and reports to drive the business outcomes and the platform vision.
Provide technical insight and guidance to the implementation of CRM capabilities during planning and execution.
As a core team member of the global CRM product team, carry out the implementation of CRM initiatives adhering to the development standards and best practices, committing to the agreed timelines, and ensuring quality metrics are met.
Participate in the implementation of new technology platform / capabilities, including performing code walkthroughs / review to ensure digital developments are compliant to the standards and security guidelines.
Provide consulting and technical guidance to the development teams on the development of best practices, implementation approach, troubleshooting, etc.
Resolve technical issues, regularly communicating with the Business Team on the status of the issue resolution.
Own relationship with delivery partners through full lifecycle of support, including reviewing technical proposals to approve technical effort and considerations, onboarding (as needed) etc.
Understand the digital tools roadmaps and capabilities to provide a consistent user experience across all digital properties.
Maintain and evolve cultural awareness; act with global fluency. Adopt a test and learn, fail fast mindset with calculated risk taking.
Continuously upskill on needed functional and technical skills required to meet K-C’s growing digital portfolio and changing technology needs.
Ensure insight and understanding of best practices and keeping pace with competition and peer companies. Key Qualifications and Experiences :
B.S. degree. A master’s degree in a related field is preferred but not required.
10-15 years of continuous experience developing and building digital solutions / internet-based applications used by consumers.
Domain experience in digital marketing is preferred. Strong functional background that provides solid understanding of CPG business along with detailed technical knowledge of industry leading systems and applications in the digital marketing area is an advantage.
At least 3-5 years of working experience with Salesforce Marketing Cloud (SFMC) is a must; an in-depth understanding of core and extended capabilities offered by the SFMC ecosystem is expected.
Exposure to other Salesforce cloud platforms is a plus. Data driven marketing mindset is a big plus.
Strong hands-on experience in architecting and implementing large scale CRM solutions that helped achieve the desired business outcomes is expected.
Integration knowhow in API’s (SOAP / REST), programming skills in a major language and database skills in a popular database is a plus.
Salesforce certification is a plus.
Ability to move between high level architectural review / design and the roll up the sleeves level of actually doing all phases of a CRM delivery project is expected.
Demonstrated experience in absorbing complex digital information and communicating effectively at all levels to both technical and non-technical audiences is a must.
Experience working in digital projects and / or programs using Agile / Waterfall methodologies is desirable.
Strong facilitation and collaboration skills required. Must display resiliency and conflict management skills.
Experience working with virtual teams across cultures and time zones inside and outside the K-C organization including suppliers, partners and customers.
Good understanding data privacy and data protection regulations is desired. Experience securing PII data adhering to regulations like GDPR is a big plus.
Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 150 countries.
Every day, 1.3 billion people - nearly a quarter of the world's population - trust K-C brands and the solutions they provide to enhance their health, hygiene, and well-being.
With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in more than 80 countries.
With a 135-year history of innovation, we believe in recruiting the best people and putting them in the right jobs so that they can do their best work.
If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark. Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.
Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
K-C requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization.
However, based on immigration requirements, not all roles are suitable for sponsorship. This position is subject to drug and alcohol testing, including pre-employment testing.
Global VISA and Relocation Specifications : Primary Location IT Centre Bengaluru GDTC Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time