Senior User Researcher
1d ago

The Role

The Senior User Researcher will work from our Bangalore office (remote for now!) and be part of Tala’s global Insights team.

The mission of Tala’s Insights Guild is to drive a collaborative process to generate trustworthy insights that lead to empathy-fueled action.

What you'll do?

  • Contribute meaningfully to the growth of Tala’s India business by ensuring a deep shared understanding of our customers’ daily lives, attitudes, and behaviors.
  • Create and execute a research learning agenda.

  • Generate insights to drive empathy-fueled action across Tala’s strategic efforts in areas such as user segments, product satisfaction and competitive insights.
  • Implement best practices in human-centered design techniques and mixed research methods.
  • Design, execute and analyze actionable user research to contribute to strategic goals for Tala IN, using human-centered design techniques and mixed research methods.
  • Collaborate cross-functionally with team members across Tala through all stages of research to ensure a deep shared understanding of our users and drive empathy-fueled action.
  • What you'll need?

  • Bachelor’s Degree or Master’s Degree in Business, Market Research, International Development or Social Sciences (Psychology, Communications, Anthropology, Sociology)
  • 3-6 years of experience in user research inside innovative consumer fintech, financial, mobile or digital companies
  • Empathy, knowledge and a deep desire to improve the lives of low- to middle-income financially underserved Indians.
  • Enjoys the benefits and challenges of working at a lean, growing start-up.
  • Natural collaborator and influencer with experience working cross-functionally with Product, Design, Credit, Data Analytics and Marketing / Growth team members in IN and abroad.
  • Inspires confidence through mastery of human-centered design techniques and mixed research methods : surveys, interviews, focus groups, concept testing, usability testing, etc.
  • Strong organizational and project management skills, including planning logistics, coordinating activities with various team members and flexibly adapting to changes.
  • Simple, trustworthy and clear style of communicating findings.
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