about the role
Within a worldwide and multi-cultural team you will be in charge of the Customer Service Management for some important and strategic Asian strategic customers :
analysis of representative KPIs and when necessary you propose to your customers improvement
are understood and commitments are met.
Must be trained in working with components of ITIL (not an expert, but functional knowledge)
Within the Wholesale & International Network Division (WIN), International Carriers (IC) is the Group entity in business relation with international wholesale operators.
Entity of 450 people, located in France (Paris) and abroad (12 countries), International Carriers manages 4 major types of business : voice, data-internet, mobile services and security, anti- fraud.
IC brings together all activities of end-to-end business : sales, marketing, pre-sales, after-sales service, Sales administration.
Within IC, C2SO (Customer Services and Sales Operations) manages among others the after-sales service of the products proposed to customers.
The principal mission of C2SO is to provide to Orange International Carriers customers, an unrivalled customer experience :
the accompaniment of the Account Managers to offer the most adapted solution to our customers
delivered of services on time and with the expected quality
dedicated customer service and customer-oriented quality service
piloting the restoration of the service, in the event of an incident
effective management of service commitments signed with customers
Hosted Staff-WIN & TGI
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.