Manager, Customer Support
6d ago

Company Overview

At Synamedia, we have over 2,400 uniquely talented people working together across the globe to achieve our vision of transforming the way the world is entertained and informed.

As the largest global provider of video solutions, you can be part of building and delivering the most complete, secure, and advanced end-to-end technology platform.

Our solutions combined with our partnership with over 200 customers worldwide means we are touching the lives of millions of people everywhere.

We think that is quite exciting!

When welcoming new people to our team we are always looking for opportunities to bring in new ideas, those who ask the challenging questions and have the curiosity to learn.

These qualities are important to us as we innovate solutions, seize more opportunities to partner with our customers and make a difference as we collaborate to innovate the future of video.

Our values connect us. Our diversity gives us strength. Our curiosity inspires creativity. If that sounds like the place, you would like to be then we look forward to hearing more from you.

Role Description

Synamedia is looking for an experienced Customer Success Manager to support our growing customer base in the APAC region.


  • Act as a single point of contact for customer concerns in a post-sale support agreement
  • Drive quarterly reviews with the customer across supported elements of customer solution
  • Intimate knowledge of customer deployed solution
  • Drive the successful adoption and onboarding of Synamedia VN Solutions at key customer organizations to help customers realize the business value of our partnership and offerings.
  • Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
  • Foster a sense of urgency, professionalism, and execution that establishes a new level of expected customer service and performance.
  • Oversee post-sales activity for these customers through strong relationship-building, TV Media solutions and product knowledge, planning, and execution.
  • Personal Attributes

  • Form strategic relationships with key stakeholders to understand a customer’s business within their industry and develop strategic roadmaps.
  • Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
  • Develop a trusted advisor relationship with Synamedia VN Media customers such that all activities are closely aligned with the Customer's business case and business strategy, which will allow them to recognize the full value of Synamedia Video Network products and services.
  • A Culture of Belonging

    We want to let you know that Synamedia is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed.

    We offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our people.

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