Transaction Services Representative
Citigroup Inc
Chennai, TN
3d ago

Core Responsibilities :

  • Process customer instructions of trade settlements & Corporate Actions
  • Track and Work within the required productivity and error limit
  • Manage different work queues and assist with the production of department MIS and reporting
  • Day-To-Day Responsibilities :

  • Verify and process customer requests / instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated timeframes, if required
  • Follow through tasks and take ownership to ensure they are completed to the required standards
  • Adhere to policies, standard framework decided stated by the company to meet client need
  • Key Deliverables :

  • Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
  • Timely and accurate processing and customer resolution
  • Timely escalation on incomplete / delayed processing
  • Experience :

  • Post Graduate with minimum 3 years of experience in banking operations
  • Exposure to Investment Operations would be preferred
  • Exposure to trade settlements & Corporate Actions would be an added advantage
  • Skills :

  • Flexible to work in any shift
  • Excellent written and spoken English skills
  • Strong and proficient in knowledge source to help guide and navigate associates
  • Extensive knowledge of risk & controls to resolve first level escalated inquiries
  • Proficiency in typing
  • Demonstrates collaborative competency
  • Travel

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