Team Lead, Service Delivery
Ahmedabad, Gujarat, India
5d ago

Team Lead, Service Delivery

We're hiring and are looking to connect with you to help us manage a an exceptional customer service team as a Team Lead, Service Delivery with TTEC in Ahmedabad, Gujarat.

Accepting digital applications for your protection and the protection of our employees : Apply online today to connect with us.

Though this role would be Work From Home for the time being, you would be expected to work from our Ahmedabad site once there the authorities relax the restrictions around travel and operating premises at full capacity.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business and it's more relevant than ever before in today's environment.

We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.

Join us in our commitment to deliver amazing experiences.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life.

What You'll be Doing

You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding.

You'll use your get it done , high-energy, professional approach to answer in-bound chats and emails from customers. You'll help your team members every single day to meet their productivity targets, actively understanding customers' needs, and answering questions.

As a TTEC Customer Experience Champion, You'll Enjoy :

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes all the competitive pay and benefits you'd expect
  • On a typical day, you'll

  • Ensure that your team is meeting their productivity and quality targets
  • Resolve queries or concerns that the team might have
  • Effectively lead a high performing team
  • Achieve high levels of customer delight
  • Why You? What You Bring :

    Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.

    And the ability to connect yourself is what you bring to the table along with the following :

  • Computer savvy
  • High school graduate or equivalent
  • Competency using MS Office applications
  • 2 years of experience as a Team Lead in a BPO - Chat Process
  • The passion and drive to make a difference
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