Manager Field Recovery, Retail Banking
Standard Chartered Bank
Kolkata, India, Asia
2d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Strategy

  • Timely assignment of Foreclosure accounts for actions under relevant policies / regulations
  • Achieving assigned full year objectives as per annual Job Objectives
  • Processes

  • Providing feedback on delinquent accounts to National Foreclosure Manager and CLPU.
  • Tracking Demand notice in time as per defined processes.
  • Compilation of files as per legal requirement of initiation of action under recovery laws.
  • Timely update on CACS and weekly review of the same with relevant stakeholders.
  • Timely reconciliation between receipt book, deposit slip and suspense accounts
  • Managing the legal bills and ensure timely payments and NDCs.
  • Closure of accounts through CLPU
  • To ensure compliance with policies and procedures on an ongoing basis. Any suspicious transaction to be immediately reported to the appropriate person / team.
  • Ensure that all the accounts are managed in a manner so that :
  • Defined timelines are met
  • Appropriate approvals are in place
  • Continuous feedback given to the local Credit / Collections / CLPU teams
  • Control processing cost within budget
  • Ensure documentation of Foreclosure files as per checklist
  • Maintain stock of property as per applicable processes
  • Maintain periodic Asset verifications reports.
  • Ensure timely update of records for accountholder’s change of contact details
  • Achieve targeted results through interface with internal as well as external stakeholders
  • People and Talent

  • Build a transparent and collaborative culture.
  • To work in partnership with stakeholders.
  • Risk Management

  • Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and / or ensure adequate reporting to Risk Committees
  • Governance

  • Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
  • Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Take responsibility to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Financial Crime Compliance;
  • The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Any suspicious transaction must immediately be reported to the supervising officer and must be responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies.
  • Establish a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance
  • Policy Team
  • Credit Initiation / Credit Operations
  • Country Legal Team
  • External

  • Chief Metropolitan Magistrate
  • District Magistrate
  • Local Police Station of Possession / Enforcement Agency
  • External Counsel
  • Judicial Authorities
  • Vendor for e-auction
  • QUALIFICATIONS :

  • Graduate with over 4-6 years of experience in Secured Lending Collection activity with a minimum of over 4 years in managing Foreclosure activities.
  • Recovery laws and procedures applicable / DRT / SARFAESI / CIVIL and other Courts.
  • Previous experience of interaction with Solicitors, Advocates, Lawyers and Judicial authorities.
  • Understanding of customer profile through scrutiny of customers file and related collateral.
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