Position Overview As a Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and high return on investment.
Leveraging your technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions within their business environment.
Successful candidates thrive on creating value for clients, have exceptional client servicing skills, and are comfortable working in a fast-paced environment with multiple / competing priorities. Responsibilities :
Engage and individually manage a large volume portfolio of key customer accounts
Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution
Oversee the successful implementation / configuration of Replicon’s product suite for each customer account by working with an Implementation Specialist
Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
Work collaboratively with various internal team / individuals for the best interest of the customer (technical support, engineering, sales, etc.)
Bachelor’s Degree or equivalent work experience in the software industry
6-10 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications
Extensive technical account management & customer engagement experience
Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)
Excellent written & verbal communication skills
Experience working with senior executive level personnel in customer accounts
Must be willing to work in North American business timings