Amazon India is seeking highly analytical and detail oriented candidate to join the Marketplace Business Operations (MBO) team in Hyderabad.
As part of the MBO team, you will work with product, technology and operations teams to drive complex data and trend analyses to root cause issues and propose ways to improve marketplace platform and tools, thereby contributing to improved Seller and Buyer experience on Amazon.
You will also be responsible for benchmarking and measuring the performance of various business operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.
An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports.
You will also be passionate about helping the team make great decisions based on data, possess exceptional skills in project management and data reporting, and be interested in e-commerce industry.
You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly-changing priorities.
Candidates must be successful both as individual contributors and in a team environment, and must be obsessed with serving the customer.
Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment.
2 to 4 years of relevant Analytics and Business Intelligence (BI) professional experience
Strong Analytical skills has ability to ask right questions, analyze data, draws conclusion by making appropriate assumptions
Organization skills demonstrated ability to work independently to make complex investigations
Communication skills ability to communicate (written and spoken) in English
Ability to communicate complex technical problems in simple plain stories
Ability to present information professionally & concisely with supporting data
Work effectively & independently in a fast-paced environment with tight deadlines
Ability to engage with cross-functional teams for implementation of project / program requirements
Outstanding attention to detail; Exceptional problem solving skills
Experience in modeling complex business scenarios
Proficiency in SQL and Advanced Excel (Array and Statistical formulas)
Knowledge of BI & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
Understanding of visualization tools such as Tableau, Datazen, SSRS is a plus
Bachelor’s degree in Engineering, Mathematics, Statistics or related field
Understanding of Python and ML modelling
Roles and Responsibilities :
Work closely with business teams and programs to identify, define and document business intelligence (BI) and analytical reporting needs
Act as a liaison between program managers, technical analysts and functional experts to analyze and design key performance indicators (KPIs) to measure process performance
Consolidate information into cohesive and insightful analytical reports for use in decision-making. Design and generate high quality and impactful BI reports that drive value and process efficiency
Mine DW / BI platforms to fetch raw data and analyze it to prepare insightful statistical reports
Automate the report generation process though use of BI tools and programing techniques : such as SQL, SAS, DW concepts & advanced Excel
Deploy visualization tools and techniques such as Tableau and Quicksight to build comprehensive dashboards
Track and documents changes in functional and business specifications so as to accurately identify and measure KPIs
Write detailed procedures for BI reporting processes and for use in training
Identifies opportunities for improving business processes through detailed and thorough root cause analysis
Train / build ML models where applicable by working with operations and tech teams
Participate in studies of new and existing programs and special projects to determine feasibility - thereby resolve problems including organizational, analytical & procedural
Experience in e-commerce industry
Experience in business process improvement, Lean / Six Sigma a strong plus.
MBA / MS / M Tech from elite university preferably Management / Operations Research / statistics
Strong knowledge of advanced excel, Python & R