Customer Care Executive
Vendiman Pvt Ltd
Vile Parle, Mumbai, India
4d ago

To give you a brief of what Vendiman is into :

Vendiman Private Limited, headquartered in Mumbai is one of the leading service providers in the vending industry of India.

We are currently handling machines in 15 major cities in India namely Mumbai, Pune, Bangalore, Hyderabad, Kolkata, Gurgaon, Noida, Delhi, Chandigarh, Trivandrum, Cochin, Bhubaneshwar, Jaipur, Mangalore, Chennai.

Our select client list includes top names like : Google, Infosys, TCS, Capgemini, Ericsson, Cognizant, KPMG, EnY, Deloitte, PWC, Star TV, Sony TV, Bombay Hospital, Wadhwa Builders etc.

Apart from this we have also rendered services to Vidyalankar, Hinduja Hospital, Thane Municipal Corporation, Aster Medicity etc..

We offer variety of vending machines :

Snacks Vending Machine

Cold Beverage Vending Machine

Sanitary Napkin Vending Machine / Incinerators ( Napkin destroyers)

Tea / Coffee & Soup / Drinking chocolate Vending Machine

Pantry Supplies

Customer Care cum Front Office Job Profile : -

Candidate should have excellent communication skills

BPO candidates can be preferred

Responsibilities and Duties

Answer back to back calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints and resolve customer complaints via Calls, wassup or Email.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Process orders, forms and applications.

Maintaining Database of the same.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Excellent communications skills

Ability to listen and active problem-solving skills

Good interpersonal skills

Ability to handle pressure

Qualifications and Skills

Excellent communications skills

Ability to listen and active problem-solving skills

Good interpersonal skills

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