Bangalore, Karnataka, India
Do you want to join an elite and distinguished team? Do you like complex challenges? Are you passionate about working directly with Microsoft customers and partners to help them accelerate their transformation towards a digital transformation organization?
If so, the Technical Advisor position in the Microsoft Customer Service and Support Organization is a unique career opportunity for you! We are a diverse team who is proud to shape future technologies and deliver industry-
leading services across the globe. As a member of that team, you will aspire to be our customers’ and partners’ trusted advisors to fuel some of the largest and most complex IT solutions in the world.
You will constantly be exposed to cutting-edge software, services and devices. Technical Advisor (TA) specialize in product configuration.
As an TA, you will investigate and solve critical, complex, technical issues and employ problem isolation techniques and product knowledge to solve problems.
You will use sophisticated tools and analysis requiring the highest skill level of conflict resolution and collaboration.
You will be responsible for building robust relationships across the business engaging with high profile individuals in order to deliver a quality support experience enabling overall customer success.
We are also passionate about knowledge sharing and prioritize continuous learning and feedback sessions to provide ongoing mentoring within the technical support community.
We seek out people who : Are thoughtful, analytical leaders Have a passion for technology and continuous learning Thrive in dynamic, high-
stress environments Are eager to collaborate and build strong relationships Are able to see a problem from many angles Embrace multicultural environments
Establishing and maintaining a strong technical relationship with the Supplier and internal frontline and escalations teams.
We’re working together to build strong communities inside and outside the workplace.
Microsoft sees the whole person and looks to support your well-being on every level.
Diversity and inclusion
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
We value individuality. The experiences that have shaped your world view can help us shape ours.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.