Assist Senior Site Service Manager in service delivery in accordance with client KPIs and SLA
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and services for the proper operation of the buildings
Coordinate with Building Managers & the Business Units on smooth operations
Manage a programme of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld
24 / 7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.
Recommend continuous quality improvement practices across the Pan India, ensuring initiatives in one country are followed up in the other parts of the Pan India to maximize the benefits to Client
Cross functional coordination
Innovation towards workplace excellence
Create amazing User experience at the workplace and by creating user friendly processes.
Manage the Ticket Management tool for the respective site and reach the KPI goals.
Have a varied and creative thought process on various services and supplies for the users and site operations.
Assist in space planning for the site and have knowledge on the site ops.
Customer needs to be the priority factor and empathy towards the services is highly required.
Work hand in hand with inter and intra functional teams for smooth transactions.
Any responsibility / task given by the Client / Manager, going forward will be a part of the JD.
Ensure full compliance with all local and governmental regulations and legislations
Assist City Lead / Site Lead in ensuring site risk management programs including audits are implemented and maintained
Adhere to escalation and incident reporting procedures
People Management / Engagement
Ensure high staff morale, trust and work ethics
Coordinate with the City lead - on the implementation of FM Procedures and train FM staff
Ensure an environment that supports teamwork, co-operation and performance excellence within team
Client / Stakeholder Management
Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service
Build and develop effective client / stakeholder relationships across multiple levels of the organisation
Provide a cooperative environment with client and customers, ensuring high levels of engagement
Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service
Proactively understand the customers / employees needs and act on them before being requested
Preparation of site operational budget for the financial year
Forecast of monthly & quarterly expenses
Adherence to the budget forecast and spend.
Approvals in the JLL Finance tools.
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Approvals of PO’s
Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices
Other Key Activities
Developing interesting & fun user engagement activities
Cross site audit
Strong communication skills
Similar work experience (GOGO)
Any Graduate with 5+ yrs of min exp in facility management
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