DG - Senior Manager - Black Belt
Genpact
Gurgaon, India
6d ago

Responsibilities

  • Build a Continuous Improvement roadmap for driving operational improvement for the client’s core and enterprise operations
  • Lead Projects for the business, individually complete 2-3 high impact projects per year per guidelines for certification
  • Program management involving cross-functional teams and multiple project leads for timely delivery of results
  • Support digital POV development and Account Transformation roadmap through LSS / ProDG
  • Lead and Implement business process management system for new clients and transitions
  • Drive Lean and Six Sigma DNA - training, testing & certification, Lead any other analytics and efficiency initiatives that come up
  • Coach & Mentor Process Owners and Team Members in LSS / ProdG and Lean
  • Qualification we seek in you

    Minimum Qualification

  • LSS BB Certification from ASQ, QAI or ISI preferred
  • Prior experience is supporting global clients BPO as Process Excellence / Quality BB is must
  • Exposure to Insurance Domain ( PnC / Life ) is preferred
  • Preferred Skill Set

  • Program Management skills leading clusters of individual projects in parallel through wide cross-functional teams
  • Strong Influencing skills and clarity of thought and ability to work in teams with varied strengths and with multiple partners
  • Strong Quantitative and problem-solving ability : Ability to conceptualize complex problems and develop an Analytical road map for them.
  • Ability to challenge status quo & out of the box thinking
  • People Leadership : Ability to coach & mentor people. Ability to effectively influence & motivate others.
  • Delivers oral and written communications that have clarity and impact and Builds a team environment of accountability and commitment for reaching project goals.
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