Technical Writer (Pune / GGN)
Amdocs
Gurgaon, HR, IN
14h ago

In one sentence

Create accurate and detailed documentation sets that allow the customer and internal employees to understand and use Amdocs products effectively and efficiently.

What will your job look like?

  • Craft publications that explain the company‚Äôs products to its customers and internal audience and allow full use of its functionality.
  • Ensure that documentation meets industry standards of quality, usability and format using writing expertise and product knowledge.
  • Assume full responsibility for all official documents of product applications and create and maintain the application's documentation and / or training framework, as well as the content of its publications.
  • Continuously gain knowledge of product's new functionality via attendance at Design Review, Focus Team, Opportunity Team, and Scrum meetings as well as reading design documents, interviewing SMEs and using the product itself.
  • Use this knowledge to independently create new version documents

  • Estimate time and effort required for documentation tasks and contribute to documentation plans.
  • Conduct peer-review on documentation for other members of the Technical Publications team.
  • All you need is...

  • Required Technical and Professional Expertise :
  • Has an experience of 5-8 years in creating high-quality, end-to-end technical documentation.
  • Is able to understand technical applications with minimal supervision.
  • Is able to manage and coordinate with various stakeholders to research, collect, and prepare the documentation.
  • Has created user manuals, help files, release notes, and installation or deployment guides.
  • Has a strong working knowledge of Microsoft Office.
  • Is fluent in written and spoken English.
  • Is familiar with MSTP style and technical documentation standards used in the industry.
  • Has an understanding of the Telecom domain is and added advantage.
  • Has working experience on various authoring tools, such as MadCap Flare, InDesign, Framemaker, GIT, and DITA.
  • Is familiarity with the Agile software development process.
  • Is familiar with JIRA board or Kanban board
  • Why you will love this job :

  • An opportunity to design end-to-end learning solutions to address business needs and priorities.
  • You will work closely with team members to determine the right method to use in the product training.
  • You will lead learning development projects, collaborating with internal and external partners and setting timelines and tasks to ensure all are well aware of their part in the project.
  • We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
  • We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
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