Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional mannerLogging Tickets (Incident / Service Request / Information Query) for every user interaction handledProviding first level support on our services via remote desktop calls if requiredRoute / Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updatesFollowing-up with end users, if necessary, for closure of pending tickets Skills : - Customer Success, Technical Training, Tech Support and Customer Success
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