Strategic Programs Specialist
Accenture
Mumbai, India
4d ago

About Accenture :

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com

About Entity :

Corporate Functions including Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions powers Accenture’s people across industries and functions to keep our business leading in the New.

Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization.

Job description :

Job Description"Operation Management :

Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following :

1. In-depth understanding of HRO processes supported by Accenture for different geographies. Drives activities to meet requirements (e.

g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.

2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required.

3. Raises relevant quality and / or scope issues which may impact delivery and streamlines decision-making processes where possible.

4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.

5. Escalate issues and seek advice when faced with complex issues / problems.

6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.

7. Creates a logical plan, realistic estimates and schedule for an activity or project segment.

8. Ensures progress, issues and agreements are properly documented and acted upon.

9. Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions.

10. Support in Knowledge Transfer of any process / client and acquires in depth knowledge of process, as required.

11. Participates in various Internal or Client initiatives related to Process.

12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.

13. Actively participate in all process related business meeting in-person or virtually through conference calls.

14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team.

15. Participate in and / or support during Client visits.

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