Delivery Excellence Lead
Bengaluru, KA
5d ago

To provide comprehensive facility services which leads to Energy efficient and sustainable site operations.To achieve energy savings and other KPIs agreed by the client.

Ensure 100% uptime and proactive approach in achieving set of EMS goals.


The E&M SME must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.

Facilities Operations

Implement a comprehensive energy management program to achieve management target.Ensure building procedures and performance measures to ensure we achieve the set targets in energy conservation and critical system uptime.

Regional consistency will be of importanceOversee Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failureEnsure that the team liaises closely with the regional operations procedures to ensure service standards are maintainedRecommend continuous quality improvement practices across the region, ensuring initiatives in other JLL account are implemented to maximize the benefits to clientEnsure consistency of regional policies & procedures with constant updating of One View for internal benchmarkingImplement, comply with and audit all internal management systems for quality assuranceEnsure all Critical Environment (CEM) requirements are met Ensure project related cost optimization / energy sustenance’s are reviewed with relevant business cases for client approvals.

Risk Management

Assist in the implementation of a facility risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmentalEnsure data integrity of all systems across the account and audit data from time to timeDevelop guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations.

Ensure disaster recovery and business continuity planning is implemented and maintained across the region.Ensure escalation procedures are in place and observed for incident and problem reporting including advice to Client Regional Managers

Profitability / Savings Initiatives :

Develop initiatives and strategies that lead to cost savings and service improvement

Reporting :

Ensure that the team delivers meaningful inputs across the account in the development of monthly management reportsAssist in the budgeting and recommit process including reviews with the FMs / AFM’s and Client Regional Managers as required.

Administer the OneView website and ensure that all reports and other relevant data are regularly updated

Leadership / Staff Management :

Actively encourage an environment that supports teamwork, co-operation & performance excellence across the regionAct as manager and a coach for the team ensuring high staff morale, trust and work ethics.


Refer to the Individual Performance Agreement (IPMP) for Key Performance Measures. Ensure the KPI Targets for the Account are metCost Saving initiatives are in line with the requirementClient relationship management


Interpersonal skills with a strong client focus.10 + years experience with Electrical or Mechanical engineering or Diploma backgoundTeam Leader with line management skills and the ability to delegateTechnical comprehension and experience with performance based service contracts and vendor managementKnowledge of occupational safety requirementsStrong budget management and financial analysis skillsDemonstrated initiative Excellent written and oral communication skills.

Strong analytical skills.

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