Senior Associate
Thane, Maharashtra
5d ago

To handle various activities within the Placement and Billing process and to ensure that team

meets its business requirements on a daily basis.

To ensure that all parameters of performance in terms of KCO’s / SLAs are met.

Process critical activities with high levels of accuracy

Prioritize and organize work on a daily basis according to business priorities

Develop an in depth understanding of the technical aspects of the process

Ensure adherence to the Willis service standard (Willis Excellence Model).

Ensure ongoing, sustainable and dynamic relationships with stakeholders whilst managing their


To update work tracker and time tracking tools accurately and on real time basis.

Diaries to be actioned real time.

U / w, Client, Broker queries to be actioned

Follow up with the Carrier on the Clients behalf

To eliminate unwarranted queries to UK SME within the team, evidence the same via emails and


To ensure any feedback (including breach / errors) found in the process is informed to the team

Manager at that very instance.

To be flexible and ensure business needs are met all times, and must to be open to assist the

team and outside the team, when required.

Ensure that all statutory and company procedures are followed while processing work to protect

clients, colleagues and the business interests of the company

Ensure ongoing, effective relationships with stakeholders (Internal / external)

Good verbal and written communication skills

Attention to detail is vital to succeed in this role

Energetic, enthusiastic individuals

Logical thinking skillset is a must

Ability to learn new processes and systems, also should have the ability to adapt to changes

Ability to prioritise and organise tasks, work within stiff timelines

Ability to work independently and as part of a team.

Ability to work under pressure and meet tight deadlines.

Should be a quick learner and team player.

Good communication skills ( Written & Verbal)

Good working knowledge of the Microsoft office, particularly Word & Excel

Any Graduate / Post Graduate

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