Senior Officer, Specialist Operations, Gen Ops-Consumer Banking, Technology and Operations
DBS Bank
Mumbai, India
10d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


Recon and Settlement operations within TAT

Dispute management operations within timeline

Maintain GL’s with no breaks

Ensure regulatory compliance

Satisfactory rating in Audit

Perform Reconciliation & Debit card settlement operations related to VISA, NFS & RUPAY

Timely posting of reconciled entries in CBS

Process Cash backs and refunds within TAT

Ensure GL breaks are investigated and resolved within timeline

Coordinate with Vendor for timely submission of reports

Manage VISA, NPCI related Disputes

Identify new process improvements & fix the existing gaps

Maintain the SOP for all the SSB operations related processes


3 years plus experience in similar role

Hands on experience in working on Excel spreadsheets

Sound knowledge of Settlement and chargeback operations.

Good interpersonal and Analytical Skill

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