Omnichannel Implementation Engineer II
TeleTech
Hyderabad, Telangana, India
16h ago

Omnichannel Implementation Engineer II

Responsibilities

Tier 1 Responsibilities + Peer Review of Tier 1 work product

Configuration of omni-channel contact center, teams, services, and skills

Configuration of voice, chat, email and SMS interaction processing scenarios

Configuration of external logic connections in voice / chat scenarios

Configuration of custom audio treatments

Configuration of Integration Accounts

Outbound campaign and dialer configuration

Workflow Entry Configuration

Skills

2 to 4 years customer facing solutioning / requirements gathering experience required. Understanding or experience with enterprise software or Software as a Service model

Debugging, troubleshooting and Chrome experience. IE, FireFox, and Safari a plus

Microsoft Word and Excel proficiency

Knowledge of system integration solutions or product middleware

Experience

Experience with Call Center Technologies

CRM, Interaction Management, CTI, Case Management and Technologies that Support these

BOT / Chat Suggestion Engine experience a plus

Social Messenger experience a plus

SQL Experience a plus

TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment.

Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in

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