Omnichannel Implementation Engineer II
Tier 1 Responsibilities + Peer Review of Tier 1 work product
Configuration of omni-channel contact center, teams, services, and skills
Configuration of voice, chat, email and SMS interaction processing scenarios
Configuration of external logic connections in voice / chat scenarios
Configuration of custom audio treatments
Configuration of Integration Accounts
Outbound campaign and dialer configuration
Workflow Entry Configuration
2 to 4 years customer facing solutioning / requirements gathering experience required. Understanding or experience with enterprise software or Software as a Service model
Debugging, troubleshooting and Chrome experience. IE, FireFox, and Safari a plus
Microsoft Word and Excel proficiency
Knowledge of system integration solutions or product middleware
Experience with Call Center Technologies
CRM, Interaction Management, CTI, Case Management and Technologies that Support these
BOT / Chat Suggestion Engine experience a plus
Social Messenger experience a plus
SQL Experience a plus
TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment.
Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in