Helpdesk Senior Associate
NTT DATA Services
NOIDA, UP, IN
4d ago

NTT Data Services is Hiring!

Client's business problem to solve?

Our Client is one global provider of professional project and asset services in the energy, chemicals, and resources sectors, NTT are getting into contract with Client to manage Service desk and Remote Desk (L1.

5) services. Our NTT Integrated Delivery & Operations-Digital Workplace Services has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes.

Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction

Position's Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks an Help Desk Manager to join our team in Bangalore .

Position's General Duties and Tasks

In these roles you will be responsible for :

Responsible for SLA’s & KPI’s

Responsible for customer / stakeholder relationship management.

Analyze the problem with the team and counterparts and suggest a solution

Responsible for Service Improvement plans and Continuous improvement plans.

Responsible for Cost Savings and Productivity Improvement initiatives

Participate in business / people related projects

Demonstrates exceptional organizational skills.

Demonstrates ability and success working in a team environment.

Exhibits passion and alignment with our vision, values & operating principles.

Provide cross functional support

Managing 24x7 Operations

Responsible for the performance of the teams, team leads

Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member

Responsible for upskilling / cross skilling team members

People attrition management.

Requirements for this role include :

Must have 8 solid years of Service Desk experience, 2 years in managing delivery for service desk.

Sound Industry Domain Knowledge

Strong Communication & Presentation skills

People Management skills

Stakeholder management.

Budget / Cost pyramid management

Transition management

Project management

Exceptional listening abilities and detail oriented

Demonstrates the ability to multi-task.

Ability to work in heterogeneous environment

Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

Preferences : - Optional (nice-to-have’s)

  • ITIL foundation certified - 6 sigma certifications Project Management certified - Client management skills
  • Required schedule availability for this position is Monday-Friday (05 : 00PM to 03 : 00Am IST). The shift timings can be changed as per client requirements.

    Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

    Position's Overview

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

    By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

    NTT DATA, Inc. currently seeks an Help Desk Analyst to join our team in Bangalore .

    Position's General Duties and Tasks

    In these roles you will be responsible for :

    Responsible for SLA’s & KPI’s

    Responsible for customer / stakeholder relationship management.

    Provide cross functional support

    Managing 24x7 Operations

    Responsible for the performance of the teams, team leads

    Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member

    Responsible for upskilling / cross skilling team members

    Requirements for this role include :

    Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.

    Sound Industry Domain Knowledge

    Strong Communication & Presentation skills

    People Management skills

    Demonstrates the ability to multi-task.

    Ability to work in heterogeneous environment

    Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

    Preferences : - Optional (nice-to-have’s)

  • ITIL foundation certified - 6 sigma certifications Project Management certified - Client management skills
  • Required schedule availability for this position is Monday-Friday (07 : 00 AM to 05 : 00PM EST). The shift timings can be changed as per client requirements.

    Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

    Position's Overview

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

    By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

    NTT DATA, Inc. currently seeks an Help Desk Associate to join our team in Bangalore .

    Position's General Duties and Tasks

    In these roles you will be responsible for :

    Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration and maintenance.
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and Technology improvements.
  • Willing to learn & grow in other IT Business areas
  • Requirements for this role include :

    Excellent English written and verbal communication skills.

  • Exceptional customer service skills.
  • Great Team player
  • Great communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug finding, and resolution
  • Ability to work independently within a diverse global team
  • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
  • Preferences : - Optional (nice-to-have’s)

    Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do

  • ITIL foundation certified Flexible Willing to work in a Rotational 24*7
  • Required schedule availability for this position is Monday-Friday (07 : 00 AM to 05 : 00PM EST). The shift timings can be changed as per client requirements.

    Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

    Position's Overview

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

    By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

    NTT DATA, Inc. currently seeks an Help Desk SR.Associate to join our team in Bangalore .

    Position's General Duties and Tasks

    In these roles you will be responsible for :

    Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration and maintenance.
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and Technology improvements.
  • Willing to learn & grow in other IT Business areas
  • Requirements for this role include :

    Excellent English written and verbal communication skills.

  • Exceptional customer service skills.
  • Great Team player
  • Great communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug finding, and resolution
  • Ability to work independently within a diverse global team
  • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
  • In addition, preferable skills and behaviors include :

  • Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
  • Knowledge in Desktop Support
  • Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
  • Preferences : - Optional (nice-to-have’s)

    Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do

  • ITIL foundation certified Flexible Willing to work in a Rotational 24*7
  • Required schedule availability for this position is Monday-Friday (07 : 00 AM to 05 : 00PM EST). The shift timings can be changed as per client requirements.

    Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

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